In December 2023, monday.com held its traditional “Elevate” event, at which the company announced its product roadmap for 2024. During the conference, monday.com unveiled the development of a new product designed to change the way organizations manage their support workflows: monday service.

In this blog, we’ll give you a preview of this new monday.com product, which aims to capture external requests and communicate effectively with customers directly from your monday.com dashboards.

What is monday service?

monday.com, widely known for its versatile project management tools, has recently introduced its latest innovation: monday service. This new addition to the monday.com suite is designed to revolutionize the way businesses manage their customer care and service interactions. Building on the platform’s strong foundation in workflow management, monday.com aims to simplify and improve customer service for businesses of all sizes.

Key functions of monday service

This is a summary of the most important new features that monday.com includes in its new product:

• Standardized ticketing system
  

One of the core features of monday service is the standardized ticketing system. This system enables customer support teams to efficiently track, prioritize and respond to customer inquiries. The integration with the existing monday.com boards ensures that all team members can view and manage tickets from a central platform, resulting in faster response times and better coordination.

• Automation and workflows
  

monday service includes powerful automation features that streamline repetitive tasks and processes. With customizable workflows, teams can set up automatic ticket forwarding, notifications and follow-up actions. This not only speeds up the solution process, but also ensures that no customer inquiry goes unanswered.

• Omnichannel support
  

The need for modern companies to be present on multiple channels is met by monday service omnichannel support. This feature allows teams to manage interactions across multiple platforms, including email, social media and live chats, from a single dashboard. It ensures that companies can meet their customers where they are, which improves the overall customer experience.

• Performance analytics
  

To help companies continuously improve their service, monday service offers detailed analysis through dashboards. These dashboards provide insights into team performance, customer satisfaction and common request trends. Managers can use this data to make informed decisions about staffing, training and process improvements.

• Knowledge database for teams
  

This feature enables customer service teams to quickly access an extensive collection of articles, FAQ pages and solution guidelines. The knowledge base is integrated directly into the monday service dashboard, which means that teams can seamlessly access the information they need while processing customer requests.

• Customizable customer portals
  

monday service also introduces customizable customer portals. These portals can be tailored to each company’s brand and specific needs, providing customers with a seamless support experience. Customers can submit tickets, track their progress and access FAQ areas directly via the portal.

monday service Prices

The pricing of monday service is based on the scalability and requirements of different companies, from small businesses to large enterprises.

You can view the current price list for monday service here:

What makes monday service special?

While there are many customer support solutions, monday service is characterized by its deep integration into the existing monday.com ecosystem. This integration enables unprecedented flexibility and scalability, making it suitable for companies of all sizes and industries.

Conclusion

With the introduction of monday service, monday.com will change the landscape of customer care and service management. Its comprehensive features, combined with the platform’s proven track record in workflow management, make monday service a compelling choice for organizations looking to improve their customer service. Whether you’re a small business, a large enterprise or a fast-growing start-up, monday service has something to offer that can revolutionize the way you support and serve your customers.

Do you have any questions about the product? Then get in touch with us. As an official monday partner, we will be happy to support you with our expertise and implement the new monday solution in your company.