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Introducing monday service: revolutionizing customer support on monday.com
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Written by blinno

21. May 2024

monday.com service

In December 2023, monday.com held its traditional “Elevate” event, at which the company announced its product roadmap for 2024. During the conference, monday.com unveiled the development of a new product designed to change the way organizations manage their support workflows: monday service.

In this blog, we’ll give you a preview of this new monday.com product, which aims to capture external requests and communicate effectively with customers directly from your monday.com dashboards.

What is monday service?

monday.com, widely known for its versatile project management tools, has recently introduced its latest innovation: monday service. This new addition to the monday.com suite is designed to revolutionize the way businesses manage their customer care and service interactions. Building on the platform’s strong foundation in workflow management, monday.com aims to simplify and improve customer service for businesses of all sizes.

monday service logo

Key functions of monday service

This is a summary of the most important new features that monday.com includes in its new product:

  • Standardized ticketing system

One of the core features of monday service is the standardized ticketing system. This system enables customer support teams to efficiently track, prioritize and respond to customer inquiries. The integration with the existing monday.com boards ensures that all team members can view and manage tickets from a central platform, resulting in faster response times and better coordination.

ticket system_monday service
  • Automation and workflows

monday service includes powerful automation features that streamline repetitive tasks and processes. With customizable workflows, teams can set up automatic ticket forwarding, notifications and follow-up actions. This not only speeds up the solution process, but also ensures that no customer inquiry goes unanswered.

automation-monday.com service
  • Omnichannel support

The need for modern companies to be present on multiple channels is met by monday service omnichannel support. This feature allows teams to manage interactions across multiple platforms, including email, social media and live chats, from a single dashboard. It ensures that companies can meet their customers where they are, which improves the overall customer experience.

  • Performance analytics

To help companies continuously improve their service, monday service offers detailed analysis through dashboards. These dashboards provide insights into team performance, customer satisfaction and common request trends. Managers can use this data to make informed decisions about staffing, training and process improvements.

monday service_Ticket Dashboards
  • Knowledge database for teams

This feature enables customer service teams to quickly access an extensive collection of articles, FAQ pages and solution guidelines. The knowledge base is integrated directly into the monday service dashboard, which means that teams can seamlessly access the information they need while processing customer requests.

knowledge base_monday service
  • Customizable customer portals

monday service also introduces customizable customer portals. These portals can be tailored to each company’s brand and specific needs, providing customers with a seamless support experience. Customers can submit tickets, track their progress and access FAQ areas directly via the portal.

monday service Prices

The pricing of monday service is based on the scalability and requirements of different companies, from small businesses to large enterprises.

You can view the current price list for monday service here:

Are you interested in the new monday service for your company?

Whether you’re already a monday.com user or you’re looking to revolutionize your business by using monday service, Blinno can help you with a free 30-minute initial consultation to make sure you know everything you need to implement monday service in your business.

Book a meeting with our team of experts now.

What makes monday service special?

While there are many customer support solutions, monday service is characterized by its deep integration into the existing monday.com ecosystem. This integration enables unprecedented flexibility and scalability, making it suitable for companies of all sizes and industries.

monday Service

Conclusion

With the introduction of monday service, monday.com will change the landscape of customer care and service management. Its comprehensive features, combined with the platform’s proven track record in workflow management, make monday service a compelling choice for organizations looking to improve their customer service. Whether you’re a small business, a large enterprise or a fast-growing start-up, monday service has something to offer that can revolutionize the way you support and serve your customers.

Do you have any questions about the product? Then get in touch with us. As an official monday partner, we will be happy to support you with our expertise and implement the new monday solution in your company.

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Blinno GmbH – the official monday.com GAS partner

Blinno GmbH is the official monday.com partner for the GAS region. We specialise in training, implementation, integration and monday.com consultancy. We also have a broad technical know-how and are experts in automating tasks, creating additional functions that you are missing and developing monday.com apps. We would be happy to help you get the full benefit of WorkOS.

Not sure if monday.com is right for you? We place great emphasis on honesty and transparency. In a free initial consultation, we will be happy to advise you on whether WorkOS could be the right choice for your company.

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