When it comes to customer relationship management (CRM), companies are faced with a variety of options. Two of the best-known platforms on the market are monday CRM and SAP CRM. Both offer a wide range of functions aimed at optimizing business processes, strengthen customer relationships and enable sales teams to work more effectively. But which platform is the best choice for your company?
Overview of the platforms
What is monday CRM?
monday CRM is an intuitive platform, designed specifically for managing customer relationships and sales processes. It is part of the comprehensive monday.com work-OS platform that enables teams to centrally organize and customize their workflows.
The most important functions of monday CRM include:
- Customizable pipelines: Create sales processes that fit your team perfectly.
- Automations: Save time with automated reminders, notifications and status changes.
- Integration with other tools: Seamlessly link monday CRM with tools such as Gmail, Outlook, HubSpot and more.
- Transparent communication: Centralize all customer data and team communication in one place.
With its user-friendly interface and no-code functionality, monday CRM is ideal for companies of any size that want to get started quickly and scale flexibly.
Source: monday.com
What is SAP CRM?
SAP CRM is part of the SAP Business Suite and is aimed at medium-sized to large companies. It offers comprehensive functions that enable full integration into other SAP products such as ERP or supply chain management.
Note: SAP offers two different solutions for customer relationship management: SAP CRM as an on-premise solution and SAP Cloud for Customer (C4C) as a cloud-based variant. In this blog, however, we are only comparing monday CRM with SAP Cloud for Customer.
The main features of SAP CRM include:
- Complex functionality: From customer loyalty and campaign management to analyses, SAP CRM offers a complete suite of tools.
- Scalability: SAP CRM is particularly suitable for companies with large volumes of data and international business structures.
- Integration options: Perfect integration with other SAP modules and business software.
- Industry solutions: Specific functions for certain industries such as retail or financial services.
While SAP CRM offers many powerful features, it is often complex to implement and requires specialized IT expertise.
Source: SAP
Comparation of tools: monday CRM vs. SAP CRM
Among the many customer relationship management programs available, monday CRM and SAP stand out as two solutions that are particularly valued for their flexibility in implementation and positive user reviews. But which of these two is the best choice for you? Here are some important aspects that can help you in your evaluation:
Flexibility and customization
SAP CRM offers a large number of modules, but these are often rigid and difficult to customize. Changes to workflows or interfaces often require external consultants or developers.
monday CRM shines with its flexibility. Companies can quickly adapt processes, add new fields or create automations – all in a no-code environment. This adaptability makes monday CRM ideal for growing companies or those with dynamic requirements.
Conclusion: monday CRM is the better choice for companies looking for an agile solution. The platform enables teams to adapt their processes quickly and independently without having to rely on external developers. In contrast, SAP CRM often requires higher investments in time and resources to implement individual customizations, which makes it less flexible for dynamic requirements.
Integration and cooperation
SAP CRM offers robust integrations with other SAP products such as SAP ERP and SAP S/4HANA, which can be beneficial for companies that have already invested in the SAP ecosystem. However, integrations with third-party tools can be complex.
monday CRM offers hundreds of integrations with popular tools such as Slack, HubSpot, Google Workspace and many more. The platform facilitates collaboration between teams by bringing communication and task management together in one place.
Source: Blinno
Conclusion: For simple integration and collaborative work, monday CRM is the better choice, while SAP CRM scores points with large SAP infrastructures.
Value for money
SAP CRM is undoubtedly a powerful solution, but it comes at a high price. The license costs and implementation expenses are often considerable, which makes SAP CRM particularly interesting for large companies.
“SAP CRM is an expensive solution and is the most challenging aspect of the solution.” (PeerSpot Review, 2024)
monday CRM offers a flexible pricing model that is tailored to the needs of small and medium-sized companies. Transparent pricing and no hidden costs make monday CRM an affordable alternative.
Conclusion: monday CRM offers excellent value for money and is an ideal choice for small and medium-sized companies in particular. With its transparent pricing, low implementation costs and the ability to customize the system flexibly, monday CRM is a cost-effective alternative to SAP CRM. In comparison, SAP CRM is more suitable for large companies that are prepared to invest more in a comprehensive solution.
Scalability: monday CRM grows with you
monday CRM is scalable and adapts to the needs of growing companies. New functions, users or workflows can be added easily without affecting existing processes.
SAP CRM is designed for multinational corporations and can cope with extremely high requirements. However, this scalability often entails higher costs and complexity.
Conclusion: monday CRM is the better choice for companies that prioritize flexibility and growth without having to accept high costs for complex systems.
Support and Community
monday CRM offers fast, reliable customer service and an active community. The platform provides numerous resources such as tutorials, webinars and templates to make it easier to get started.
SAP CRM offers professional support, but this is often less accessible and slower as it is geared towards large organizations.
Conclusion: monday CRM’s personal approach makes all the difference, especially for smaller teams. In addition, monday.com offers an extensive partner network that provides customized training, consulting and support for the implementation and further development of monday.com solutions – perfectly tailored to the individual requirements of your company. Blinno GmbH is one of these official partners and supports you in using monday.com optimally in your company.
Customer reviews: monday CRM vs. SAP CRM
When choosing a CRM system, it is not only functions and price that play a role, but also the experiences of other users. A look at the reviews of monday CRM and SAP Sales Cloud on the G2 platform provides valuable insights (G2, Comparison of monday CRM and SAP Sales Cloud).
Overall evaluation:
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- monday CRM: 4.6 out of 5 stars based on 815 reviews.
- SAP Sales Cloud: 4.1 out of 5 stars based on 855 reviews.
Ease of use:
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- monday CRM: Described by users as more user-friendly, easier to set up and manage (9.0 out of 10 based on 577 reviews).
- SAP Sales Cloud: Users report a steeper learning curve and more complex customizations (7.8 out of 10 based on 609 reviews).
Customer support:
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- monday CRM: Receives higher ratings for the quality of ongoing product support (8.6 out of 10 based on 495 ratings).
- SAP Sales Cloud: Offers professional support, but with mixed user experiences (8.2 out of 10 based on 575 ratings).
Adaptability:
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- monday CRM: Users appreciate the flexibility and adaptability of the platform.
- SAP Sales Cloud: Offers extensive functions, but is perceived as less flexible.
Source: monday.com
Choose the best CRM system for your company!
Book a free consultation with the experts from Blinno GmbH now. We’ll help you find the ideal CRM solution and implement monday.com optimally in your company.
Conclusion: Why monday CRM is the better choice
monday CRM offers a modern, flexible and user-friendly solution that puts teams at the center. While SAP CRM can be useful for large companies with complex requirements, monday CRM is the optimal solution for companies that want to achieve results quickly, remain flexible and adapt their workflows without much effort.
If you’re looking for a powerful but easy-to-use CRM tool that can grow with your business, monday CRM is the right choice.
Find out more about monday CRM now and take your company to the next level!
